Twin Room City View
- 2 Single beds
- Shower
- Heating
- Air conditioning
Hotel · Hanoi · Ha Noi Municipality
Mercy Hotel
A 3-star stay in Hanoi’s Hai Ba Trung district, offering soundproofed rooms, an on-site spa, and easy airport transfers.
- Free Wi-Fi in rooms
- 24-hour reception and security
- Paid airport shuttle
7.5
Very good
39 reviews
Booking.com 7.5 · 39 reviews
About
Mercy Hotel
Mercy Hotel sits in Hanoi’s Hai Ba Trung district, a 30 km drive from Noi Bai International Airport. The property is rated 7.5 out of 10 across 39 verified guest reviews, with staff scoring 8.4, rooms 8.2, and service 8.3. It operates with a 24-hour reception and security, plus a range of practical amenities for both business and leisure travellers.
The hotel’s five room types—from Standard Twin to Deluxe Double with City View—all include air conditioning, heating, and a shower. On-site facilities span a restaurant, bar, spa centre, fitness centre, and public bath, alongside services like car hire, laundry, and tour assistance. A paid airport shuttle is available, and the property enforces a no-smoking policy throughout.
- No smoking on site
- Parking
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- 24-hour security
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Highly rated staff and service — Guests consistently rate the staff and service highly, with scores of 8.4 and 8.3 respectively.
- Comfortable and quiet rooms — Rooms score 8.2, aided by soundproofing and modern amenities like air conditioning and electric blankets.
- Good value for money — Value is rated 8.1, indicating a solid balance of price and quality for a 3-star property.
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Worth weighing
4 to weigh- Limited guest feedback — With only 39 reviews, there is less collective insight compared to larger properties.
- No pets allowed — The hotel does not permit pets, which may be limiting for some travellers.
- Strict check-in window — Check-in is only possible between 14:00 and 23:59, so late-night arrivals may need to plan ahead.
- Parking availability not specific — While parking is listed, the type and availability are not detailed, so it’s best to confirm in advance.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Standard Twin Room
- 2 Single beds
- Shower
- Heating
- Air conditioning
Deluxe Double Room
- 1 King-size bed
- Shower
- Heating
- Air conditioning
Standard Double Room
- 1 King-size bed
- Shower
- Heating
- Air conditioning
Deluxe Double or Twin Room City View
- 1 King-size bed
- Shower
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Parking
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- 24-hour security
- Luggage storage
- Locker room
- Allergy-free rooms
- Lift
- Currency exchange
- Barber shop
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Car hire
- Laundry
- Tours/Ticket assistance
- Grocery shopping service
Room Amenities
- Free Wi-Fi in rooms
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Terrace
- Dining table
- Ironing facilities
- Free toiletries
- Electric kettle
- Electric blankets
- Flat-screen TV
- Parquet floor
Food & Drink
- Restaurant
- Snack bar
- Bar/ Lounge area
Wellness & Leisure
- Beach umbrellas
- Leisure/ TV room
- Spa centre
- Massage
- Public Bath
- Fitness centre
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 7.5/10 from 39 reviews
Booking.com · 7.5 · 39 reviews
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Hai Ba Trung: The hotel is in the Hai Ba Trung district, which offers a mix of local markets, eateries, and cultural sites. Its location provides a base for exploring Hanoi, though it may require transport for central attractions.
Airport Access: Noi Bai International Airport is 30 km away, and the hotel provides a paid shuttle service for convenience.
310 Lac Trung, Vinh Tuy, Hai Ba Trung, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 48 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is until 12:00.
Does Mercy Hotel allow pets?
No, pets are not allowed at the property.
Is parking available on-site?
Yes, parking is listed as an amenity, but specifics such as type or reservation requirements are not provided. It is recommended to contact the hotel directly.
Does the hotel offer airport transportation?
Yes, a paid airport shuttle service is available. Car hire is also offered on-site.
What room types are available?
The hotel offers Twin, Standard Double, Deluxe Double, and Deluxe Double or Twin rooms, some with city views. All include a shower, air conditioning, and heating.
The bottom line
Mercy Hotel is a dependable 3-star option in Hanoi’s Hai Ba Trung district, with strong staff scores, comfortable rooms, and a useful range of facilities. It suits travellers who value practical amenities and don’t mind a location slightly off the main tourist hub.
7.5A solid mid-range choice with attentive service, though with limited reviews to draw on.
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